Refund & Returns Policy

At Medical Cannabis Australia, customer satisfaction is our top priority. We are committed to providing only the highest quality medical cannabis products with fast, discreet, and reliable service. While the nature of cannabis products means certain conditions apply, we’ve created a fair, transparent, and customer-first policy to ensure peace of mind with every order.

✅ Quality Guarantee

We stand behind the quality of every product we deliver. All items are carefully inspected, vacuum-sealed, and packaged in sterile, secure containers to preserve freshness and safety.

If you receive a product that is damaged, incorrect, or defective, please contact us within 48 hours of delivery with supporting photos and order details. We will promptly review your claim and offer a replacement, store credit, or partial/full refund, depending on the situation.

🔁 Returns Eligibility

Due to health, hygiene, and legal regulations, we cannot accept returns on cannabis products that have been opened, used, or tampered with. However, returns may be accepted under the following conditions:

  • Wrong product delivered
  • Product arrived damaged or contaminated
  • Item remains sealed, unused, and in original condition

All return requests must be made within 7 days of delivery. Please contact us on:

📲 WhatsApp: +61 756 412 289
📧 Email: sales@medicalcannabisaustralia.store

💸 Refund Process

If your return is approved, your refund will be issued via your original payment method, store credit, or discount on your next purchase. Refunds typically process within 2–5 business days once confirmed. For crypto payments, equivalent AUD value at the time of purchase will be refunded, minus transaction fees.

🚚 Shipping Issues & Late Delivery

While we offer same-day express delivery (2–3 hours in major cities), external delays due to courier services or weather may occur. If your order is delayed or lost, we will:

  • Track and resolve the issue on your behalf
  • Offer a refund or resend the package if the courier confirms loss or failed delivery
  • Provide real-time updates and assistance throughout

❤️ Our Promise

We believe in building lasting relationships with our customers through trust, honesty, and outstanding service. If something doesn’t feel right, reach out to us—we’ll go above and beyond to make it right.

Your satisfaction is guaranteed—because your wellness matters.

Need help with a refund or return?
📞 We’re available 7 days a week via WhatsApp or email.