Updated Date: July 2025
Medical Cannabis Australia
https://medicalcannabisaustralia.store
At Medical Cannabis Australia, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, make purchases, or contact us. We are committed to safeguarding your information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
🔐 1. What Information We Collect
We collect only the personal data necessary to provide you with our products and services, including:
- Full name
- Email address
- Phone number
- Shipping address
- Order history and preferences
- Payment method (no card details are stored)
- Optional medical documentation (when required by law or for eligibility)
We also collect limited non-identifiable technical data (such as device type, browser, IP address) for site analytics and fraud prevention.
🛒 2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Arrange and confirm delivery
- Provide customer support via email or WhatsApp
- Respond to inquiries and manage returns or refunds
- Improve our website, product range, and service experience
- Send optional promotional offers (only if you opt-in)
We do not sell or rent your data to third parties.
📦 3. Secure Storage of Data
We store your data securely using SSL encryption, firewalls, and access-restricted systems. Any sensitive personal information is only accessible to authorized team members and is handled with confidentiality.
For payments, we use secure third-party processors (e.g., bank transfers, PayID, cryptocurrency), and do not store or have access to your credit card details.
🤝 4. Third-Party Services
We may use trusted third-party services (e.g., courier providers, payment gateways, marketing tools) to assist in processing orders or improving the website. These services are only granted access to the information necessary for their function and must comply with strict data protection standards.
📧 5. Your Rights & Control
You have the right to:
- Access or correct your personal data
- Request deletion of your data (unless required for legal/accounting purposes)
- Opt-out of marketing emails at any time
- File a complaint with the OAIC (Office of the Australian Information Commissioner) if you believe your rights have been violated
📱 6. Cookies & Tracking
We use cookies to enhance user experience, remember preferences, and track website performance. You can disable cookies through your browser settings, though this may impact certain site features.
📞 7. Contact Us
If you have any questions or concerns about your privacy or would like to update your information, contact us anytime:
📲 WhatsApp: +61 756 412 289
📧 Email: sales@medicalcannabisaustralia.store
🔄 Policy Updates
This policy may be updated from time to time to reflect changes in legislation or our services. We encourage users to review this page periodically. Continued use of our site indicates acceptance of our latest policy.
Your privacy matters. Thank you for trusting Medical Cannabis Australia.